Introduction
The site www.sapo-sapo.fr (hereinafter referred to as the “Site”) is an electronic commerce site accessible via the Internet network, open to any user of this network (hereinafter referred to as “Internet user”). It is published by the company SAPO SAPO whose head office is located at 19 cosmy district in 97220 la Trinité, registered with the Chamber of Trades and Crafts of FORT DE FRANCE under number 851 473 355.The Site www.sapo-sapo.fr allows SAPO SAPO to offer well-being cosmetic products for sale to Internet users: non-commercial individuals browsing the Site (hereinafter referred to as “Users”).
SAPO SAPO does not make promotional offers, newsletters, event emails.
The User will not receive any information message whatsoever.
SAPO SAPO information can be viewed on the SAPO SAPO Facebook (cosmetics, hygiene, properties and use of raw materials, palm oil, plastic, situation of the marine environment and soap production).
The User after payment of his order will be called “Customer”. The rights and obligations of the User necessarily apply to the Client.
Any order for a Product offered on the Site implies full acceptance of these General Conditions of Sale, of which the Customer acknowledges having read prior to his order. manifested by checking the box “I declare that I have read and accept the SAPO SAPO general conditions of sale”.
SAPO SAPO reserves the right to modify the General Conditions of Sale at any time.
Article1 - PURPOSE
The general conditions of sale described below detail the rights and obligations of the parties in the context of the online sale of cosmetic products made entirely by hand, bath linen and decoration (candle, objects) offered by SAPO SAPO to the customer, from ordering to delivery, including payment and use of services made available by www.sapo-sapo.fr.
Any sale carried out by SAPO SAPO therefore implies the buyer's unreserved acceptance of all the provisions provided for in these General Conditions of Sale. SAPO SAPO, for its part, undertakes to respect its role within the framework of these conditions. These terms apply to the exclusion of any other document.
Article2 - SELLER IDENTIFICATION
Sabine BEL
Postal address: 19 cosmy district – 97220 La Trinité – MARTINIQUE
Email: leclub@sapo-sapo.fr
Legal form: Microenterprise
SIRET number 851 473 355
INPI number: 19 4 565 649
Tel: +33 (0)6 20 36 80 37
Editing photo credit Sabine BEL - SAPO SAPO
Article3 - PRODUCTS
3.1 Products
Sabine BEL through SAPO SAPO is an independent who does not belong to any association or certification body whatsoever.
It complies with current European cosmetics regulations.
All conventional raw materials used are traced.
The Products offered for sale by SAPO SAPO appear on the site on the day of the order by the User and while stocks last. In the event of unavailability of one of the Products, the photograph and the product sheet will be removed from the site.
3.2 – Scope of application
These general conditions of sale govern the sale of products on the day the order is placed by the Customer via www.sapo-sapo.fr.
3.3 Use of products - Precautions for use
The Customer must read the precautions for use before using SAPO SAPO Products and respect them for any use of these products.
The precautions and instructions for use are present on each product sheet for each soap on the site www.sapo-sapo.fr as well as on the labels which accompany each product offered for sale on the site.
3.4 Packaging / packaging
SAPO SAPO cosmetic products are individually packaged in food grade paper with a readable, transparent label, out of contact with the product (in compliance with current cosmetics regulations).
Cardboard shipping package, containing straw or other, recyclable. SAPO SAPO cannot be held responsible for damage caused by misuse or poor handling of one of its Products or by non-compliance with the precautions for use and conditions of hygiene and safety when using one of its products. its Products.
SAPO SAPO offers on its Site cosmetic products, bath linens and decoration (candles, objects) intended only for individuals.
SAPO SAPO cannot be held responsible for the use of its Products for the manufacture of a product that would be placed on the market. The information provided for informational purposes cannot in any way constitute medical information, nor engage the liability of SAPO SAPO.
3.5 Resale of SAPO SAPO products
Resale of SAPO SAPO products is not permitted.
SAPO SAPO has no resellers or intermediaries.
Repackaging of SAPO SAPO products for resale under another brand is not permitted.
SAPO SAPO is a registered trademark INPI n°19 4 565 649.
Article 4 - ORDER
4.1 Information on shipping times
Antilles and French Guyana max 30 daysMetropolitan France maximum 60 days
Europe and others (except China) maximum 60 days
4.2 Capacity
Any SAPO SAPO Customer declares that they have full legal capacity, allowing them to commit to these General Conditions of Sale.SAPO SAPO reserves the right to cancel and refuse any order from any Professional or any Customer with whom a dispute exists or appears during the processing of an order, in particular a dispute relating to payment from a previous order. SAPO SAPO remains a small production which wishes to satisfy its private customers.
The date of the order is deemed to be that of validation of the order by the customer.
The fact for any person to order an item offered for sale on the website www.sapo-sapo.fr constitutes an irrevocable acceptance which can only be called into question in the cases restrictively provided for in these Conditions under the article “right and withdrawal period”. The Customer acknowledges by this act having read, understood and accepted these conditions.
Article 5 - PRICE
The sales prices of the products indicated are expressed in Euros (€) and are inclusive of all taxes (TTC), excluding transport costs, dock dues and related costs. SAPO SAPO does not collect VAT.
The sales price of products is always expressed individually.
The prices indicated do not take into account shipping costs which will be established in addition according to the weight of the order and the shipping destination, and will be specified to the User at the end of the order.
Shipping costs will be established on the La Poste scale according to the current rate.
The order may be subject to possible taxes, customs duties and other additional costs, requested upon entry to departments or local authorities, and imposed when the package reaches its destination. These additional costs are the sole responsibility of the Customer and are their responsibility.
The prices indicated on the Site are guaranteed on the day of the order within the limits of available stocks, and except for obvious typographical errors or omissions.
SAPO SAPO reserves the right, which the User accepts, to modify its prices at any time.
Article 6 - BASKET "123"
SAPO SAPO means by the basket “123”, that when the Customer chooses one, two or three soaps maximum for each soap offered, he cannot order more.Example: a customer wishes to purchase Mango soaps, they will be automatically limited to a maximum of three Mango soaps on this order.
Why Basket “123”?
- SAPO SAPO reserves its soaps for private customers exclusively.- SAPO SAPO wants Customers to obtain perfect satisfaction, that the package delivered complies with the desired order without product substitution or stock shortage.
- SAPO SAPO therefore sets up a basket limit for the management of its production, homogeneous and fair distribution, for all.
- SAPO SAPO thus avoids resale by intermediaries and resellers of any kind.
Article 7 – REGISTRATION / VALIDATION OF ORDER
7.1 Navigation within the Site
The User can find out about the different Products offered for sale by SAPO SAPO on its Site www.sapo-sapo.fr.
The online ordering process consists of the following steps: The User can freely browse the different pages of the Site without being committed to an order.
7.2 WARNING
SAPO SAPO respects its customers and expects them to respect its products in return.
SAPO SAPO is a small production, its aim being to promote natural products and to be aware of the environment...
SAPO SAPO is not an after-sales service platform and remains on its production.
...so, “reflection and a purchasing decision are necessary before any order! “.
See modification article 7.6 and right of withdrawal article 9.
7.3 Registration of the order
If the User wishes to place an order, he will choose the different Products in which he is interested, and will express said interest by clicking on the “basket” pictogram.
At any time, the User may:
- obtain a summary of the Products he has selected, by clicking on the basket or on “view basket”. - continue or modify his selection of Products by clicking on “continue my purchases”.
- complete your selection of Products and order these Products by clicking on “Order”.
To order the Products he has chosen, after clicking on “Order”.
All Users must identify themselves and accurately complete the order form made available to them.
The user must indicate a clear, precise and complete shipping postal address as well as a valid recipient name (last name + first name). These indications are under his responsibility. SAPO SAPO will in no way be held responsible if the shipping information communicated by the customer turns out to be inaccurate, non-existent or incomplete to ensure the proper delivery of the package.
In the event that the address is incomplete or incorrect, causing the Post Office to return the package to SAPO SAPO, it is the Customer's responsibility to assume the costs of a second shipment. SAPO SAPO cannot under any circumstances be held responsible for the Customer's negligence in providing a correct delivery address.
In the event that an order is accompanied by a nickname as the sender name, or incomplete information, SAPO SAPO does not process this order.
Computerized records, kept in SAPO SAPO's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. At no time does SAPO SAPO receive, store or record banking order data from its customers. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Once the User is identified, he must validate the delivery address then an order form will appear on the screen, summarizing: the product, unit price and quantities of the Products selected by the User.
All orders will systematically be sent by tracked parcel.
Shipping costs will be established by La Poste based on the total weight of the package at the current rate.
Any order constitutes acceptance of the prices and descriptions of the Products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
7.4 Final validation of the order and payment
SAPO SAPO offers payment by credit card or bank transfer.
The use of these payment systems is at no additional cost to the customer.
In case of payment by bank transfer, the order will only be processed upon receipt of the amount due in our bank account. Consequently, the deadlines applicable in this case run from the day of receipt of payment and can therefore be modified from those mentioned above.
As soon as he validates his payment, the order is recorded. The User becomes a Customer. The purchase order will be recorded in the computerized registers of SAPO SAPO and will be considered as proof of the contractual relations between the Parties.
In accordance with the article below, the Customer has a right of withdrawal and refund, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.
7.5 Order confirmation
A summary of the order will be displayed once the order has been validated.
This confirmation will include all the constituent elements of the contract entered into between the Parties.
This order summary will also be sent by email to the Customer, shipping costs included.
From this step, SAPO SAPO will prepare the package.
7.6 Modification of an order
Any saved order can no longer be modified.
To modify an order, it is necessary to cancel the order and place a new one.
7.7 Gift Order
The Customer can give gifts to his friends via the Site www.sapo-sapo.fr. The ordering procedure is the same as that followed for making personal purchases. The Site www.sapo-sapo.fr does not allow the Customer to send a personalized message to the recipient of the gift. Any package, even a gift, must be sent with a transport package including the SAPO SAPO invoice and other proof of formalities.
All SAPO SAPO products are packaged without plastic, there is no specific gift packaging, in accordance with SAPO SAPO ethics, apart from proposals for boxes free of plastic.
8.2 - FRENCH GUYANA, GUADELOUPE, SAINT-MARTIN, SAINT BARTHÉLEMY, MARTINIQUE
SAPO SAPO undertakes to process your orders within a "maximum" period of 30 days from the day of payment of the order except in the event of force majeure (art.13 of these General Terms and Conditions). Sapo Sapo processes the orders and delivers the package to the colissimo post office which ensures delivery, as quickly as possible within the constraints of schedules and sudden closures of the various Post Office services offices in Martinique.
8.3 - METROPOLITAN FRANCE
SAPO SAPO undertakes to process your orders within a "maximum" period of 60 days from the day of payment of the order except in the event of force majeure (art.13 of these General Terms and Conditions). Sapo Sapo processes orders within 48 hours and delivers the package to the colissimo post office which ensures delivery.
SAPO SAPO believes that the community of cold soap makers in FRANCE allows for a closer and faster supply, therefore more respectful of the environment, unlike in the Antilles Guyana where there is a need to use a “real” product and consume local. SAPO SAPO sources its supplies via a short circuit and wants its Users to be aware of this. (Ethical brand committed to the environment).
8.4 - EUROPE and OTHER COUNTRIES EXCEPT CHINA
SAPO SAPO considers whether or not it is possible to process the order based on supply and demand, and undertakes or not to process the order by email leclub@sapo-sapo.fr.
SAPO SAPO takes care to prepare its shipments and personally ensures the quality of service to the Customer.
8.5 - Delivery
Deliveries are made by La Poste.
Orders are sent by Colissimo with mandatory tracking for any destination.
An email is sent to the Customer, with a copy of the shipping slip including a tracking number, at the time of shipment of the Products, provided that the email address indicated in the registration form does not include a tracking number. error. The delivery times indicated above are those indicated by the Postal Services. No refund of shipping costs will be made in the event of delivery taking longer than those indicated. Furthermore, the Products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during their delivery. The customer is asked to respect these same standards when returning a product. Any damage noted to a Product upon return due to a problem with the level of packaging not respected may result in a non-reimbursement of the product if it is impossible to resell it as is.
The package is picked up by the Post Office and delivered to the delivery address indicated by the Customer. In the event of absence during delivery, a delivery notice is left at the delivery address indicated by the Customer, which allows the latter to collect their package from the nearest post office within 15 days. . In the event of non-collection within the deadlines set by La Poste, the products will be returned to SAPO SAPO which reserves the right to reimburse the price of the products, the transport costs remaining the responsibility of the Customer.
8.6 Delay / absence of delivery
Loss of packages and product theft during transport.
Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the package may be lost. In the case of a delay after shipping notice (see article 13 – FORCE MAJEUR), the Customer must inform SAPO SAPO who will transmit the information to the Post Office to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be redirected immediately to the Customer's home (in the majority of cases). If, on the other hand, the package is not found at the end of the 21-day investigation period, Colissimo considers the package lost.
The risks associated with transport are the responsibility of the purchaser from the moment the items leave SAPO SAPO premises. The buyer is required to check in the presence of the Post Office employee or the delivery person the condition of the packaging of the goods and its contents upon delivery.
8.7 Cancellation of order
See the provisions of these General Terms and Conditions:
- right of withdrawal article 9
- modification of order article 7.6
8.8 Anomalies
Any anomaly concerning delivery (damage, open package, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the Customer's signature. The Customer must immediately report the anomaly to SAPO SAPO, by photograph before and after opening the package, so that a complaint can be taken into account.
SAPO SAPO will study the elements and advise on the action to be taken. Any anomalies occurring during transport will not be taken into account by SAPO SAPO, a complaint to the Post Office must be made by the customer.
Article 9 – RIGHT OF WITHDRAWAL / RETURN
Withdrawal conditions article L 221-18 of the French Consumer Code.
The Customer has a right of return of fourteen (14) days from receipt of the entire order to withdraw without necessarily giving a reason.
9.1 Partial withdrawal impossible
There will be no withdrawal on part of the order, the right of withdrawal only applies to the entire order. To exercise the right of withdrawal, the customer must notify his decision to withdraw his order by an unambiguous written declaration specifying his first and last name, e-mail, address, order number and date, sent by registered letter with acknowledgment of receipt required.
9.2 Reimbursement
We will refund you the full amount paid for the total package no later than 14 days following your withdrawal. The item must be returned in perfect condition and must not be used otherwise your rights of withdrawal will be voided.
The complete order must be returned in a tracked package accompanied by a letter of withdrawal without reason, the total amount of return shipping is the responsibility of the customer. In the event of withdrawal by the Customer, SAPO SAPO will refund the entire payment received for this order.
The refund will be made by the same payment method that the Customer used for their order.
9.3 Return of products
The Customer must return the Products no later than fourteen (14) days after having communicated their decision to withdraw by mail with acknowledgment of receipt.
Returned products must be unused, unopened, complete and undamaged; as well as their original packaging, under penalty of canceling your rights of withdrawal.
Packages must be returned to the following address:
SAPO SAPO
RETURN SERVICE
19 Cosmy district
97220 The Trinity
Martinique – France
Article 10 – QUALITY GUARANTEE
In accordance with article 4 of decree n°78-464 of March 24, 1978, the provisions hereof cannot deprive the Customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold. .
The Customer benefits from a quality guarantee on SAPO SAPO products, knowing that a photograph is taken of the package before closing and sending. If the defect is proven, SAPO SAPO undertakes to exchange or reimburse the defective or non-compliant product(s) as well as any return costs within fourteen (14) days. The customer must return the product concerned in a tracked package accompanied by an explanatory letter.
To obtain technical assistance on a product or any complaint, the Customer contact SAPO SAPO using the email leclub@sapo-sapo.fr.
Article 11 – COMPUTING AND FREEDOMS
The provision of personal information collected in the context of distance selling is mandatory, this information being necessary for the processing and delivery of orders as well as for the preparation of invoices. This information is strictly confidential and is not transmitted to third parties.
In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL).
In the event that your data is transferred outside the European Union, we ensure that personal data is transferred to countries recognized as offering an equivalent level of protection.
Finally, given the state of technology, in particular those generally applied to telecommunications networks, we cannot guarantee the confidentiality, integrity or authentication of emails that you send or receive from SAPO SAPO.
Data enabling proof of a right or contract to be established, or retained for compliance with a legal obligation, are archived in accordance with the provisions and limitation periods in force.
When placing an order, the Customer or User is not informed of any offers (newsletters, event emails and promotional offer emails) and will not receive an information message.
Other information relating to the ethics of SAPO SAPO can be consulted on the SAPO SAPO Facebook (cosmetics, hygiene, properties and uses of raw materials, palm oil, plastic, and situation of the marine environment and soap production) In accordance with the Article 78-17 of the law of January 6, 1978, the Customer has a right of access, modification, rectification and deletion of data concerning him.
To do this, the Customer can contact Sapo-sapo by email leclub@sapo-sapo.fr
Article 12 – DISPUTES
This contract is subject to French law. SAPO SAPO cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from the misuse of the products sold.In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the sector, a consumer association or any other advice of his choice.
Complaints or disputes will always be received with attentive kindness, good faith always being presumed in those who take the trouble to explain their situation. In the event of a dispute, the Customer will contact SAPO SAPO as a priority to obtain an amicable solution.
The Fort de France Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
ARTICLE 13 - FORCE MAJEURE
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure (art 1148 of the civil code) all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonable efforts possible.The party affected by such circumstances will notify the other within ten business days of becoming aware of them. The two parties will then come together, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued.
Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: total or partial strikes, internal or external to the company, blocking of means of transport or of supplies for any reason, governmental or legal restrictions, computer failures, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to Customers.
As well as customs formalities and any illness declared by the competent authorities: pandemic, epidemic, and viral.
ARTICLE 14 - LIABILITY
The products offered comply with current French legislation and the standards applicable in mainland France. SAPO SAPO cannot be held liable for inconveniences and damages relating to the use of the internet network, such as in particular a break in the service, the presence of computer viruses or external intrusions and more generally any cases qualified as force majeure or acts of third parties by the Courts.Hypertext links may refer to sites other than the site www.sapo-sapo.fr. SAPO SAPO disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. SAPO SAPO cannot be held responsible for any indirect damage which may arise as a result of the purchase of the Products. Likewise, SAPO SAPO's liability under the obligations of these General Conditions of Sale cannot be incurred in the event of the occurrence of a force majeure event as defined by the French courts.
ARTICLE 15 - INTELLECTUAL PROTECTION
All data of whatever nature, and in particular the texts, logos, icons, images, audio or video clips, brands, etc. appearing on the site www.sapo-sapo.fr are necessarily protected by copyright, trademark law and all other intellectual property rights. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code.The user undertakes under these conditions not to reproduce, summarize, modify, alter or redistribute, without the express prior authorization of SAPO SAPO, any text, title, application, logo, brand, information or illustration, for any use other than strictly private, which excludes any representation for professional purposes or mass rebroadcast. Likewise, the user undertakes not to copy all or part of the site onto another site or an internal company network.
Any other use constitutes counterfeiting and is punishable under Intellectual Property law without prior authorization from SAPO SAPO. Any total or partial reproduction of the site www.sapo-sapo.fr, and the SAPO SAPO products included, is strictly prohibited. The site www.sapo-sapo.fr does not authorize the creation of hypertext links.
SAPO SAPO is a trademark registered with the INPI. The data on the site “www.sapo-sapo.fr” are the intellectual property of Sabine BEL. wpml_nbsp > Any total or partial reproduction, by any process whatsoever, of this site, logos, images of soaps and linens bearing the SAPO SAPO logo which may appear therein are prohibited under penalty of legal proceedings.
Photo credits: Sabine BEL for www.sapo-sapo.fr. All rights reserved.
