The website ('Site') is an e-commerce site accessible via the Internet, open to any user of that network ('Internet user'). It is published by saPO SAPO, headquartered at 19 residence cosmy's at 97220 Trinity, registered in the Chamber of Crafts and Crafts of CAYENNE under the number 851 473 355.
The site allows SAPO SAPO to offer for sale cosmetic wellness products to Internet users: non-commercial individuals browsing the Site (hereafter referred to as "Users"). SAPO SAPO does not make promotional offers, newsletters, event emails. The User will not receive any information message it is. SaPO SAPO information can be found on the SAPO SAPO facebook (cosmetics, hygiene, properties and use of raw materials, palm oil, plastic, marine environment situation and soap production) The User after payment of his order will be referred to as "Customer." The user's rights and obligations necessarily apply to the Customer. Any order for a product offered on the Site brings full acceptance of these Terms of Sale, which the Customer acknowledges that he became aware of prior to his order. SAPO SAPO reserves the right to change the Terms of Sale at any time.

Article 1 – OBJET

The terms and conditions of sale described below detail the rights and obligations of the parties in the online sale of fully handmade cosmetics, the bath linen offered by SAPO SAPO to the customer, from order to delivery, through payment and the use of services made available by www. Any sale made by SAPO SAPO therefore implies the buyer's full adherence to the full provisions of these Terms of Sale. SAPO SAPO, for its part, is committed to respecting its role in this conditions. These apply to the exclusion of any other document.


Sabine DESCAMPS Postal address: 19 Cosmy's - 97220 Trinity - MARTINIQUE Email: Legal Form: Microentrepprise Number SIRET 851 473 355 INPI Number: 19 4 565 649 Tel: '33 (0)6 20 36 80 37 editor-in-photo Sabine DESCAMPS - SAPO SAPO

Article 3 – PRODUCTS

3.1 Products

SABINE DESCAMPS through SAPO SAPO is an independent soap company that does not adhere to any association or certification body of any kind. It complies with the regulations of European cosmetics in force. All conventional raw materials used are traced and have not been medically tested in the finished product. The products offered for sale by SAPO SAPO are listed on the site on the day of the user's order and within the limits of available stocks. In the event of the unavailability of one of the Products, the photograph and product card will be removed from the site.

3.2 – Scope

These terms and conditions of sale govern the sale of products on the day of the Customer's ordering via

3.3 Product Use - Precautions

Customers should be aware of the precautions of use prior to the use of SAPO SAPO Products and respect them for any use of these products. Precautions and usage are present on each product sheet for each soap on the site

3.4 Packaging/packaging

SAPO SAPO cosmetics are individually packaged, with a food paper with a transparent readable label, without contact with the product (in accordance with the regulations of the cosmetics in force) Cardboard mailing package, containing straw or other, recyclable. SAPO SAPO will not be held responsible for damage caused by misuse or mishandling of one of its products or for non-compliance with the precautions of use and hygiene and safety condition when using one of its products. SAPO SAPO offers cosmetics and bath linens on its website for only individuals.. SAPO SAPO will not be held responsible for the use of its Products for the manufacture of a cosmetic product that would be put on the market. Information issued as an informational information cannot in any way constitute medical information, nor should it incur the responsibility of SAPO SAPO.

3.5 SAPO SAPO Product Resale

The resale of SAPO SAPO products is not permitted. SAPO SAPO has no reseller or intermediary. The reconditioning of SAPO SAPO products for resale under another brand is not permitted. SAPO SAPO is an INPI trademark No. 19 4.565.649.

Article 4 : ORDER

4.1 Shipping Time Information

West Indies French Guiana max 30 days France metropolitan max 60 days Europe and others (except China) max 60 days

4.2 Capacity

All SAPO SAPO clients declare that they have full legal capacity, enabling them to commit under these Terms of Sale. SAPO SAPO reserves the right to cancel and refuse any order from any Professional or a Customer with whom an order exists or appears in the process of processing an order, in particular a dispute over the payment of a previous order. SAPO SAPO remains a small production that wishes to satisfy its private customers. The date of the order is deemed to be that of the validation of the order by the customer. The fact that anyone orders an item offered for sale on the website of www. sapo-sapo. (fr) is an irrevocable acceptance that can only be called into question in the limited cases provided for in these Terms under the article "right and time of withdrawal". The Client acknowledges by this act that he has read, understood and accepted these conditions.

Article 5 : PRICE

The selling prices of the products shown are expressed in Euros and are all taxes included (TTC), excluding transport costs. SAPO SAPO does not collect VAT. The selling price of the products is always expressed on a unit basis. The prices shown do not take into account the shipping costs that will be set in addition according to the weight of the order and the sending destination, and will be specified to the User at the end of the writing of the order. The postage will be set on the post office's scale according to the current rate. The order may be subject to possible taxes, customs duties and other ancillary fees, requested at the entrance of the departments or local authorities, and imposed when the parcel reaches its destination. These additional costs are the exclusive responsibility of the Client and are his responsibility. Prices listed on the Site are guaranteed on the day of order within the limit of available stocks, and unless there is a clear typography or omission error. SAPO SAPO reserves the right, which the User agrees, to change its prices at any time.

Article 6 - CART “123”

SAPO SAPO means by the "123" basket that when the Customer chooses a maximum of one, two or three soaps for each soap offered, he cannot order more. Example: a customer wants to buy mango soaps, it will be automatically limited to three maximum Mango soaps on this order.

Why cart "123"?

- SAPO SAPO reserves its soaps to a private client exclusively. - SAPO SAPO wants customers to get a perfect satisfaction, that the parcel delivered is in accordance with the desired order without product substitution or out of stock. - SAPO SAPO therefore sets a limit to the basket for the management of its production, a homogeneous and fair distribution, for all. - SAPO SAPO thus avoids resale by intermediaries and resellers whatever it is.


7.1 Navigation inside the Site

The User can read the various products offered for sale by SAPO SAPO on its website www. The online ordering process consists of the following steps: The User can freely browse the different pages of the Site without being hired under an order.


SAPO SAPO respects its customers and expects them to respect its products in return. SAPO SAPO is a small production, its aim being to enhance natural products and have an awareness for the environment ... SAPO SAPO is not a service after sale platform and remains on its production. ... therefore, "reflection, and the decision to buy are necessary, before any order!" . See amendment article 7.6 and right of withdrawal Article 9 .

7.3 Order registration

If the User wishes to place an order, he will choose the different products to which he has an interest, and will show that interest by clicking on the pictogram "basket". At any time, the User will be able to: - get a summary of the products he has selected, by clicking on the basket or on "see basket"- continue or modify his product selection by clicking "continue my purchases". - complete your product selection and order these products by clicking "Order." To order the products he chose, after clicking "Commander. All Users will have to identify themselves, complete the order form made available to them. The user must provide a clear, accurate and complete mailing address and a valid recipient's name (first name). These indications are his responsibility. SAPO SAPO will not be held responsible if the shipping information provided by the customer turns out to be inaccurate, non-existent or incomplete in ensuring the proper delivery of the parcel. In the event that the address is incomplete or erroneous, causing the Post Office to return the parcel to SAPO SAPO, it is the Customer's responsibility to pay for a second shipment. SAPO SAPO cannot in any way be held responsible for the Customer's negligence in drafting a correct delivery address. In the event that an order is accompanied by a username, or incomplete information, SAPO SAPO does not process this order. Computerized records, stored in SAPO SAPO's computer systems under reasonable security conditions, will be considered evidence of communications, orders and payments between the parties. At no time does SAPO SAPO receive, store or record, the banking data of its customers. This information is processed directly by its specialist partner PayPal. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof. Once the User is identified, he will have to validate the delivery address and then a purchase order will appear on the screen, summarizing: the product, unit price and quantities of the products selected by the User. Any order will be sent systematically by Colis follow-up. The postage will be set by La Poste based on the total weight of the package at the current rate. Any order is worth accepting prices and descriptions of the products available for sale. Any dispute on this point will arise in the context of a possible exchange and the guarantees mentioned below.

7.4 Definitive validation of order and payment

SAPO SAPO offers payment via PAYPAL and Bank Card. The use of this payment system is at no additional cost to the customer. It is specified that by making a payment by Paypal, the User will then be automatically switched to the monetic server of the secure payment platform. This platform is secured by S.S.L. (Secure Socket Layer) encryption in order to protect all data related to the means of payment, and that at no time will the user's banking data pass through the Sapo-sapo computer system. As soon as he validates his payment, the order is registered. The User becomes a Customer. The purchase order will be registered on SAPO SAPO's computerized records and will be considered as evidence of contractual relations between the Parties. According to the following article, the Customer has the right to withdraw and refund, for a period of fourteen (14) working days from the date the Customer receives the Products.

7.5 Confirmation of order

A summary of the order will appear once the order has been validated. This confirmation will take up all the building blocks of the contract between the Parties. This order summary will also be emailed to the Customer within minutes of purchasing included shipping costs. From this stage, SAPO SAPO will carry out the preparation of the package.

7.6 Changing an order

Any registered order can no longer be changed. To change an order, it is necessary to cancel the order and place a new one.

7.7 Order Gifts

Customers can give gifts to their friends via the Website. The ordering procedure is the same as that followed for the realization of his personal purchases. The Site does not allow the Customer to send a personalized message to the recipient of the gift. Any even gift package is required to be shipped with a wad of transport including the SAPO SAPO invoice and other proof of formality. All SAPO SAPO products are packaged without plastic, there is no specific gift packaging, in accordance with SAPO SAPO ethics.




SAPO SAPO undertakes to process your orders within a “maximum” of 30 days (SAPO SAPO processes orders within 48 hours and delivers parcels to La Poste Colissimo, which delivers) from the day of payment of the order except in case of force majeure (art.13 of the CGV pesentes).


SAPO SAPO undertakes to process your orders within a “maximum” of 60 days ( SAPO SAPO processes orders within 48 hours and delivers parcels to La Poste Colissimo, which delivers) from the day of payment of the order except in case of force majeure (art.13 of these CGV). SAPO SAPO believes that the cold soap community in FRANCE allows a nearer and faster supply and therefore more environmentally friendly, unlike in the Guyana West Indies where the need is present to use a "real" product and consume local. SAPO SAPO sources short circuit and wants its users to be aware of this. (Ethical brand and committed to the environment) The Metropolis is therefore not a priority.


SAPO SAPO considers whether or not the order can be processed according to supply and demand, and undertakes whether or not to process the order by mail SAPO SAPO takes care to prepare its shipments and ensures by its person the quality of the service to the Customer.

8.5 - Delivery

Deliveries are made by The Post Office. Orders are sent by Colissimo with mandatory follow-up for any destination. An e-mail is sent to the Customer, along with a copy of the shipping slip with a tracking number, at the time of shipping the Products, provided that the email address listed in the registration form does not contain an error. The delivery times mentioned above are those indicated by the Postal Services. No refund of shipping costs will be made in the event of delivery within a longer period of time than indicated. In addition, the products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during their delivery. Customers are asked to meet these same standards when returning products. Any damage to a product on return due to a problem with a non-respected packaging level may result in a non-refund of the product in the event of an impossibility of resale as it stands. The parcel is taken care of by the Post Office and delivered to the delivery address indicated by the Customer. In case of absence during delivery, a notice of passage is filed at the delivery address indicated by the Customer, which allows the customer to pick up his parcel at the nearest post office within 15 days. In the event of a non-withdrawal within the time limit set by La Poste, the products will be returned to SAPO SAPO, which reserves the right to reimburse the price of the products, with the transport costs remaining at the customer's expense.

8.6 Delay/no delivery

Loss of parcels during transport Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the package may go astray. In the case of a delay after notice of shipment (see Article 13 - FORCE MAJEURE), the Customer will have to inform SAPO SAPO and who will transmit the information to the Post Office to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this time, the parcel is found, it will be immediately rerouted to the Customer's home (in the majority of cases). If, on the other hand, the parcel is not found after the 21-day investigation period, Colissimo considers the package to be lost. In this case, SAPO SAPO will return a replacement package to the Customer at his own expense. If the lost product or products were no longer available at that time, SAPO SAPO would reimburse the Customer for the amount of these products.

8.7 Order Cancellation

See the provisions of these CGV: - right of withdrawal Article 9 - order change article 7.6

8.8 Anomalies

Any discrepancies in delivery (damage, open parcels, damaged parcels, broken products, etc.) must be indicated on the delivery voucher in the form of "handwritten reservations" accompanied by the Customer's signature. The Customer should immediately report the anomaly to SAPO SAPO, by photograph before and after opening the package, for a claim to be taken into account. SAPO SAPO will review the items and advise of the follow-up (replacement or refund at its expense).


Conditions of withdrawal Article L 121-20 of the French consumer code The Customer has a return right of fourteen (14) days from the receipt of his entire order to retract without necessarily giving a reason.

9.1 Partial retraction impossible

There will be no retraction on part of the order, the right of retraction applies only to the entire order. In order to exercise the right of withdrawal, the customer must notify his decision to retract his order by a written statement without ambiguity by specifying his name and surname, e-mail, address, number and date of order, sent by letter recommended with mandatory acknowledgement.

9.2 Refund

We will refund all the sums paid for the total package no later than 14 days after your withdrawal. The item must be returned in perfect condition and should not be used or you will cancel your retraction rights. In the event of a customer's retraction, SAPO SAPO will refund the full payment received for this order. The refund will be made by the same means of payment that the Customer used for his Paypal order or by bank transfer. SAPO SAPO may defer this refund until the Products are received and verified.

9.3 Return of products

Customers must return the Products no later than fourteen (14) days after communicating their withdrawal decision by mail with AR. Returned products must be unused, unworked, complete and undaese; as well as their original packaging, or risk cancelling your retraction rights. The return of parcels must be made at: SAPO SAPO SERVICE RETOUR 19 les Cosmy's 97220 La Trinidad Martinique - France


In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions of these may not deprive the Customer of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of the hidden defects of the thing sold. The Customer enjoys a quality guarantee on SAPO SAPO products, knowing that he is taken a photograph of the package before closing and sending. If the defect is proven, SAPO SAPO undertakes to exchange or refund the defective or non-compliant products and possible return costs within fourteen (14) days. To obtain technical assistance on a product or any claim, the Customer contacts SAPO SAPO using the mail


The information of the personal information collected in connection with the distance sale is mandatory, this information is necessary for the processing and delivery of orders as well as for the establishment of invoices. This information is strictly confidential and is not passed on to third parties. In accordance with the Computer and Freedoms Act, the processing of personal information relating to customers has been reported to the National Commission for Information Technology and Freedoms (CNIL) under the registration number: In the event that your data is transferred outside the European Union, we ensure that personal data is transferred to countries recognised as offering an equivalent level of protection. Finally, given the state of the technologies, particularly those generally applied to telecommunications networks, we cannot guarantee, among other things, the confidentiality, integrity or authentication of emails you send or receive from SAPO SAPO. Banking data is managed by our provider PAYPAL in accordance with the regulations in force. We do not keep bank data. Data to prove a right or contract, or retained as a legal obligation, is archived in accordance with existing provisions and statutes of limitations. When making an order, Customer or User is not informed of any offers it is (newsletters, event emails and promotional offers emails) and will not receive an information message. Other information related to the ethics of SAPO SAPO can be found on the SAPO SAPO facebook (cosmetics, hygiene, properties and uses of raw materials, palm oil, plastic, and marine environment situation and soap production) In accordance with Article 78-17 of the Act of 6 January 1978, the Client has the right to access, modify, correct and delete the data concerning him. To do this, the customer can contact Sapo-sapo by email

Article 12 – LITIGES

This contract is subject to French law. SAPO SAPO cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, that could result from the misuse of the products on the market. In the event of difficulties in the application of this contract, the Client has the possibility, before any legal action, to seek an amicable solution, notably with the help of a professional association of the branch, a consumer association or any other advice of his choice. Complaints or challenges will always be received with attentive benevolence, as good faith is always presumed in the person who takes the trouble to explain his situation. In the event of a dispute, the Client will first contact SAPO SAPO for an amicable solution. The Commercial Court of Fort de France is the sole jurisdiction, regardless of the place of delivery and the method of payment accepted.


Neither party will have failed in its contractual obligations, as long as their execution will be delayed, hindered or prevented by a fortuitous case or force majeure. Any irresistible facts or circumstances, outside the parties, unpredictable, inevitable, beyond the will of the parties and which cannot be prevented by the parties, despite all reasonably possible efforts, will be considered as a fortuitous case or force majeure (Article 1148 of the Civil Code). The party affected by such circumstances will notify the other party within ten business days of the date on which it has become known. The two parties will then come together, within one month, unless it is impossible due to the case of force majeure, to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of French courts and tribunals: total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for any reason, government or legal restrictions, computer failures, earthquakes , fires, storms, floods, lightning, shutting down telecommunications networks or difficulties specific to telecommunications networks outside Customers. As well as customs formalities and any illnesses declared by the competent authorities: pandemic, epidemic, and viral.


The products offered comply with current French legislation and applicable standards in metropolitan France. SAPO SAPO cannot be held liable for the inconveniences and damages related to the use of the Internet, such as a breach in the service, the presence of computer viruses or external intrusions and more generally all cases described as force majeure or made by the Courts. Hyperlinks can refer to sites other than the www site. SAPO SAPO is not liable in the event that the content of these sites violates the applicable legal and regulatory provisions. SAPO SAPO cannot be held responsible for any indirect damage that may occur as a result of the purchase of the Products. Similarly, SAPO SAPO cannot be held liable for the obligations of these Terms of Sale in the event of a force majeure event as defined by the French courts.


All data of any kind, including texts, logos, icons, images, audio or video clips, brands... are necessarily protected by copyright, trademark law and other intellectual property rights. As such, and in accordance with the provisions of the Intellectual Property Code, only use for private use is permitted, subject to different or even more restrictive provisions of the intellectual property code. Under these conditions, the user undertakes not to reproduce, summarize, modify, alter or rebroadcast, without prior express permission of SAPO SAPO, any text, title, application, logo, brand, information or illustration, for any use other than strictly private, which excludes any representation for professional purposes or rebroadcast in number. Similarly, the user undertakes not to copy all or part of the site on another site or an internal corporate network. Any other use is infringing and sanctioned under intellectual property unless saPO SAPO is previously authorized. Any full or partial reproduction of the site,including SAPO products and SAPO products are strictly prohibited. The website www. does not allow the creation of hyperlink. SAPO SAPO is a registered trademark of INPI. The data on the "" site is the intellectual property of Sabine DESCAMPS.  Any complete or partial reproduction, by any process, of this site, logos, images of SAPO SAPO soaps and linens that may appear on it is prohibited under penalty of legal action. Photo credits: Sabine DESCAMPS for www.  All rights reserved.


A change in legislation, regulation or a court decision making one or more clauses of these Terms of Sale null and void cannot affect the validity of these Terms of Sale. Such a change or finding could in no way allow the Customer to fail to comply with these Terms of Sale.


These Terms apply for the duration of the release of items offered by SAPO SAPO on its online sales site The latter reserves the right to adapt or modify the present terms and conditions of sale at any time. However, in case of changes, the General Terms of Sale applicable to the order placed by a Customer on the website www. are those accepted by the Customer on the day of the order.


Sales of Sapo-sapo products are subject to French law. Any dispute over the existence, interpretation, execution or breach of the contract between SAPO SAPO and the Client, even in the case of a plurality of defendants, will, in the absence of an amicable agreement, be the exclusive jurisdiction of the courts of FORT DE FRANCE.