8.2 - GUYANA, GUADELOUPE, SAINT-MARTIN, SAINT BARTHELEMY, MARTINIQUE
SAPO SAPO undertakes to process your orders within a “maximum” of 30 days (SAPO SAPO processes orders within 48 hours and delivers parcels to La Poste Colissimo, which delivers)
from the day of payment of the order except in case of force majeure (art.13 of the CGV pesentes).
8.3 - METROPOLITAN FRANCE
SAPO SAPO undertakes to process your orders within a “maximum” of 60 days ( SAPO SAPO processes orders within 48 hours and delivers parcels to La Poste Colissimo, which delivers)
from the day of payment of the order except in case of force majeure (art.13 of these CGV).
SAPO SAPO believes that the cold soap community in FRANCE allows a nearer and faster supply and therefore more environmentally friendly, unlike in the Guyana West Indies where the need is present to use a "real" product and consume local.
SAPO SAPO sources short circuit and wants its users to be aware of this. (Ethical brand and committed to the environment)
The Metropolis is therefore not a priority.
8.4 - EUROPE and OTHER COUNTRY EXCEPT CHINA
SAPO SAPO considers whether or not the order can be processed according to supply and demand, and undertakes whether or not to process the order by mail email@example.com
SAPO SAPO takes care to prepare its shipments and ensures by its person the quality of the service to the Customer.
8.5 - Delivery
Deliveries are made by The Post Office.
Orders are sent by Colissimo with mandatory follow-up for any destination.
An e-mail is sent to the Customer, along with a copy of the shipping slip with a tracking number, at the time of shipping the Products, provided that the email address listed in the registration form does not contain an error. The delivery times mentioned above are those indicated by the Postal Services. No refund of shipping costs will be made in the event of delivery within a longer period of time than indicated. In addition, the products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during their delivery. Customers are asked to meet these same standards when returning products. Any damage to a product on return due to a problem with a non-respected packaging level may result in a non-refund of the product in the event of an impossibility of resale as it stands.
The parcel is taken care of by the Post Office and delivered to the delivery address indicated by the Customer. In case of absence during delivery, a notice of passage is filed at the delivery address indicated by the Customer, which allows the customer to pick up his parcel at the nearest post office within 15 days. In the event of a non-withdrawal within the time limit set by La Poste, the products will be returned to SAPO SAPO, which reserves the right to reimburse the price of the products, with the transport costs remaining at the customer's expense.
8.6 Delay/no delivery
Loss of parcels during transport
Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the package may go astray. In the case of a delay after notice of shipment (see Article 13 - FORCE MAJEURE), the Customer will have to inform SAPO SAPO and who will transmit the information to the Post Office to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this time, the parcel is found, it will be immediately rerouted to the Customer's home (in the majority of cases). If, on the other hand, the parcel is not found after the 21-day investigation period, Colissimo considers the package to be lost.
In this case, SAPO SAPO will return a replacement package to the Customer at his own expense. If the lost product or products were no longer available at that time, SAPO SAPO would reimburse the Customer for the amount of these products.
8.7 Order Cancellation
See the provisions of these CGV:
- right of withdrawal Article 9
- order change article 7.6
Any discrepancies in delivery (damage, open parcels, damaged parcels, broken products, etc.) must be indicated on the delivery voucher in the form of "handwritten reservations" accompanied by the Customer's signature. The Customer should immediately report the anomaly to SAPO SAPO, by photograph before and after opening the package, for a claim to be taken into account.
SAPO SAPO will review the items and advise of the follow-up (replacement or refund at its expense).